Order and Exchange Policies

Order Policies

1. Orders can be placed only via the website. Please note if any order placed on the Facebook or any other social media platforms, may or may not be processed, as it might get overlooked or missed out because of traffic on the platform. So, to confirm the order please place it on the website.

2. Please note the color of the product you ordered and check if the image of the product is ok or not. The color of the actual product may slightly vary than the picture as same image on different screens might look different. If you have confirmed the order, we shall consider that you have seen all the images of the product.


3. Once the order has been confirmed you shall receive a confirmation email containing the following details within 24hours.

–  Order number
– Total items ordered with prices
– Any other expenses like delivery charges
– Total Bill Amount
– Estimated delivery time
– Payment details. 

If you have not received email, please check spam folder in email inbox or contact us for further information.
Phone:  +977 985-1122701
Email:  info@swaddlenepal.com
Whatsapp:  985-1122701

Exchange Policies

We do exchange your products if the following terms matches.
1. If the order you received is damaged
2. If the order received by accident is not yours.

To exchange the order, please send us a request at (email)*
stating the following,
1. Order number
2. Name and contact details
3. Reason of exchange
4. Image of product received

Once the exchange has been accepted by the management, the product must be returned within 7 days. Once the returned product is received by the management, we shall examine it and the further process will be carried out. Please note that if the terms and conditions set does not meet, the product shall not be exchanged.

For more information, please reach out to us at 
Phone:  +977 – 9802312234
Email:  info@swaddlenepal.com


Payment Options and Policy

We ensure the buyer/customer to let choose various payment options.

1. Cash on delivery
Customers can pay for their product after it has been delivered on the same day
of delivery.

2. Esewa
Payment via Esewa is also available. If you have paid via Esewa then you need to send us the details/image of Transfer receipt to us for the confirmation.
Esewa ID: 9802312234


 3. Bank Transfer
Bank Transfer facility is also available. Customers can transfer the bill amount to Swaddle Nepal’s bank account and the copy of transfer receipt should be sent for confirmation.

A/C number: 2834150037546002
A/C name: Medhavi Traders
NIC Asia Bank
Ramkot, Sitapaila, Kathmandu